Associate Director Access & Coordination - Access Management - IMC

MAJOR FUNCTION:

The Associate Director of Access Engagement provides administrative support for the Access Management Team at Inspira. This role assists with overseeing operators and call center scheduling, referral management, and customer service as well as the Clinical Coordination staff within Access management. The Associate Director is responsible for supporting the development of workflows and structures to ensure optimal quality of care and continuity for callers requesting access to Inspira services. Key responsibilities include supporting an exceptional patient experience, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include patient satisfaction, call efficiency, low abandonment rate, staffing utilization, provider and employee engagement.

QUALIFICATIONS:

Education & Experience:

• Bachelors degree required.
• 3 years experience managing a team is required.
• 1year minimum Call Center experience is required.
• Experience in healthcare preferred.
• Proficient skills with computer programs and call center technologies. Strong interpersonal and time management skills.
• Experience using a CRM platform, MS Dynamics preferred.

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At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.

Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.

Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.