Manager, Patient Relations - Mannington

MAJOR FUNCTION:

Responsible for the complaint/grievance management process. Works collaboratively with leadership to conduct complaint/grievance investigation; refers complaint/grievance appropriately; facilitates complaint/grievance resolution; documents all processes in appropriate data base; requests action plans as needed. Escalates concerns to the Director when necessary. Regulates organizational compliance with all patient rights laws/standards. Working alongside the Patient Relations Managers for each building, this position oversees a number of network responsibilities including but not limited to reputation management, safety coach for the department, and acting as a resource when Patient Relations Managers need support in facilitating cases.

QUALIFICATIONS:

Education & Experience:

• Bachelor’s Degree required.
• Master's preferred.
• Prior experience with patient advocacy, and complaint/grievance management in healthcare setting required.

Certification/Licensure:

• Certified Patient Experience Professional preferred.

Knowledge & Skills:

• Must have exceptional interpersonal and problem-solving skills.
• Bilingual preferred.
• Willingness to certify for Notary Public in NJ. Ability to work within a multidisciplinary team and multicultural environment.
• Ability to defuse stressful situations and resolve issues.
• Excellent communication, writing and presentation skills.
• Proficiency in Microsoft Office, including Excel.

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At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.

Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.

Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.